- Posts: 5
- Thank you received: 0
- Home
- Discuss!
- Multifamily Insiders Discussions
- The Front Lines
- Are there any Flex users here? How has your experience been?
Are there any Flex users here? How has your experience been?
Topic Author
- Posts: 5
- Thank you received: 0
Less
More
1 year 3 months ago #639945
by Lauren Tagliatela
Are there any Flex users here? How has your experience been?
1 year 3 months ago #639945
by Lauren Tagliatela
Reply to Lauren Tagliatela
a Guest
1 year 3 months ago #639946
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Not good. Terrible communicators and not very helpful.
a Guest
1 year 3 months ago #639947
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Hate it
a Guest
1 year 3 months ago #639948
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
It would be great if it worked how it’s supposed to. But it doesn’t. Issues all the time with residents payments and the worst part is you can’t speak to anyone at customer service on the phone. You have to email and it takes so long to fix the issue via email. I just want to talk to a real person And as a manager you have no way of helping the resident with their issue, you just have to refer them back to flex. I wish it was better.
a Guest
1 year 3 months ago #639949
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Terrible
Topic Author
- Posts: 5
- Thank you received: 0
Less
More
- Posts: 5
- Thank you received: 0
1 year 3 months ago #639950
by Lauren Tagliatela
Replied by Lauren Tagliatela on topic Re: Are there any Flex users here? How has your experience been?
Why??
1 year 3 months ago #639950
by Lauren Tagliatela
Reply to Lauren Tagliatela
- Posts: 6
- Thank you received: 0
Less
More
- Posts: 6
- Thank you received: 0
1 year 3 months ago #639951
by Brooke Frederickson
Replied by Brooke Frederickson on topic Re: Are there any Flex users here? How has your experience been?
Lauren Tagliatela the biggest complaint about Flex that I've seen is that their customer service is awful. They don't have phone customer service and if you send an email you may or may not get a reply several days later. With that being said, when it works, it works great.
1 year 3 months ago #639951
by Brooke Frederickson
Reply to Brooke Frederickson
a Guest
1 year 3 months ago #639952
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Lauren Tagliatela I second this . I’ve had maybe 5 tenants use it and only one was able to use it a full lease term with no issues . The rest either the payment would not come through or they could not get to speak with someone to answer questions
Topic Author
- Posts: 5
- Thank you received: 0
Less
More
- Posts: 5
- Thank you received: 0
1 year 3 months ago #639953
by Lauren Tagliatela
Replied by Lauren Tagliatela on topic Re: Are there any Flex users here? How has your experience been?
Miriam Rosales, Yikes!
1 year 3 months ago #639953
by Lauren Tagliatela
Reply to Lauren Tagliatela
a Guest
1 year 3 months ago #639954
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Miriam Rosales I second this as well. When it works, it’s great! Their awful customer service has been a challenge. The residents turn to us for help and we can’t. It creates frustration and confusion.
a Guest
1 year 3 months ago #639955
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Lauren Tagliatela I agree customer service is terrible.
1 year 3 months ago #639956
by Kathy Chaney
Replied by Kathy Chaney on topic Re: Are there any Flex users here? How has your experience been?
Lauren Tagliatela same when there's an issue customer service is terrible
1 year 3 months ago #639956
by Kathy Chaney
Reply to Kathy Chaney
Topic Author
- Posts: 5
- Thank you received: 0
Less
More
- Posts: 5
- Thank you received: 0
1 year 3 months ago #639957
by Lauren Tagliatela
Replied by Lauren Tagliatela on topic Re: Are there any Flex users here? How has your experience been?
Is it the tenant's that are typically delinquent that are actually using it?
1 year 3 months ago #639957
by Lauren Tagliatela
Reply to Lauren Tagliatela
1 year 3 months ago #639958
by Malinda Wheeler
Replied by Malinda Wheeler on topic Re: Are there any Flex users here? How has your experience been?
Lauren Tagliatela a resident cannot be delinquent and use Flex. Once they get caught up they can use the service.
1 year 3 months ago #639958
by Malinda Wheeler
Reply to Malinda Wheeler
1 year 3 months ago #639959
by Kelley Agnew
Replied by Kelley Agnew on topic Re: Are there any Flex users here? How has your experience been?
Negative. Bad experience.
1 year 3 months ago #639959
by Kelley Agnew
Reply to Kelley Agnew
Topic Author
- Posts: 5
- Thank you received: 0
Less
More
- Posts: 5
- Thank you received: 0
1 year 3 months ago #639960
by Lauren Tagliatela
Replied by Lauren Tagliatela on topic Re: Are there any Flex users here? How has your experience been?
Kelley Agnew, can you expand on that?
1 year 3 months ago #639960
by Lauren Tagliatela
Reply to Lauren Tagliatela
1 year 3 months ago #639961
by Katie Roncadori
Replied by Katie Roncadori on topic Re: Are there any Flex users here? How has your experience been?
Yes, we have had very minimal issues and most of them have been user error on the resident's part. We love having it as an option for our renters who need flexibility.
1 year 3 months ago #639961
by Katie Roncadori
Reply to Katie Roncadori
a Guest
1 year 3 months ago #639962
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Katie Butler Roncadori, I love giving options to our residents and hope this will help reduce our delinquency.
a Guest
1 year 3 months ago #639963
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Lauren Tagliatela for many residents this would be cheaper than late fees.
1 year 3 months ago #639964
by Katie Roncadori
Replied by Katie Roncadori on topic Re: Are there any Flex users here? How has your experience been?
The integration and set up (we use Yardi) was super quick and straightforward too.
1 year 3 months ago #639964
by Katie Roncadori
Reply to Katie Roncadori
1 year 3 months ago #639965
by Shannon Clark
Replied by Shannon Clark on topic Re: Are there any Flex users here? How has your experience been?
Abort mission.
1 year 3 months ago #639965
by Shannon Clark
Reply to Shannon Clark
1 year 3 months ago #639966
by Grace Howard
Replied by Grace Howard on topic Re: Are there any Flex users here? How has your experience been?
Flex is great until your residents need to actually speak with someone.
1 year 3 months ago #639966
by Grace Howard
Reply to Grace Howard
a Guest
1 year 3 months ago #639967
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Flex has definitely helped my residents! I highly recommend them!
1 year 3 months ago #639968
by Jennifer Trick
Replied by Jennifer Trick on topic Re: Are there any Flex users here? How has your experience been?
I’m a bit leery referring residents to use it. Multiple residents have had issues with the payment transferring to our system and they can never get a hold of anyone at Flex. It seems like it could be beneficial but they have some things to work on. Multiple communities within my company have had similar issues.
1 year 3 months ago #639968
by Jennifer Trick
Reply to Jennifer Trick
a Guest
1 year 3 months ago #639969
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Yes, so far it’s working out well.
1 year 3 months ago #639970
by Judy Rossington
Replied by Judy Rossington on topic Re: Are there any Flex users here? How has your experience been?
My residents are using it, and I have no complaints yet. They seem to like it.
1 year 3 months ago #639970
by Judy Rossington
Reply to Judy Rossington
a Guest
1 year 3 months ago #639971
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
We have been using it for over a year now and love it. Giving the residents another option for how to pay their rent. It integrates well with Onesite . We have had very few issues and our reps are very responsive if we do have any. Love it.
a Guest
1 year 3 months ago #639972
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
I have Flex and love this option. The customer service is via email, but they’ve always gotten back right away or my Rep is very responsive. My residents like the flexibility of splitting rent payments.
1 year 3 months ago #639973
by Don Wilson
Replied by Don Wilson on topic Re: Are there any Flex users here? How has your experience been?
Works good for our residents.
1 year 3 months ago #639973
by Don Wilson
Reply to Don Wilson
a Guest
1 year 3 months ago #639974
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
We offer Flex, but I'd like to know if theirs another comparable option.
a Guest
1 year 3 months ago #639975
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
My residents are digging it!
a Guest
1 year 3 months ago #639976
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
I have it and it really helps my residents.
- Posts: 36
- Thank you received: 1
Less
More
- Posts: 36
- Thank you received: 1
1 year 3 months ago #639977
by Karen Mallinger
Replied by Karen Mallinger on topic Re: Are there any Flex users here? How has your experience been?
We have a lot of residents who use it and find it beneficial. We’ve had a few hiccups, but nothing major and the number of them has been small.
1 year 3 months ago #639977
by Karen Mallinger
Reply to Karen Mallinger
a Guest
1 year 3 months ago #639978
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
I have them on my entire portfolio and have not received any negative feedbacks with the exception of the resident being cut off from being able to use however that is usually due to them not keeping their end of the bargain.I have about 18% of portfolio that is using the service , it is a great option for the residents to have.Plus I get a nice maint in the bank account before begin of month.
a Guest
1 year 3 months ago #639979
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
OMG! I love flex! They have been a lifesaver for my residents this last 12 months. Especially coming out of Covid who doesn’t want to give our renters options to stay current with their rent and yet give them flexibility? My client loves it too because he’s seeing more income come in on the first of the month and it is at no cost to him. I hope you revisit this product, it’s been a lifesaver for my sites!
a Guest
1 year 3 months ago #639980
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
We’ve been using it about a year now, and it’s working very well. We have a lot of residents who have taken advantage of it, and it seems to be working well for them.
1 year 3 months ago #639981
by Joshua Hinton
Replied by Joshua Hinton on topic Re: Are there any Flex users here? How has your experience been?
Recently started using it and no problems so far.
1 year 3 months ago #639981
by Joshua Hinton
Reply to Joshua Hinton
1 year 3 months ago #639982
by eric rivera
Replied by eric rivera on topic Re: Are there any Flex users here? How has your experience been?
What is Flex?
1 year 3 months ago #639982
by eric rivera
Reply to eric rivera
Topic Author
- Posts: 5
- Thank you received: 0
Less
More
- Posts: 5
- Thank you received: 0
1 year 3 months ago #639983
by Lauren Tagliatela
Replied by Lauren Tagliatela on topic Re: Are there any Flex users here? How has your experience been?
Eric Rivera, it’s a way for residents to pay rent in two payments but the company flex pays the housing providers on the 1st of the month in full.
1 year 3 months ago #639983
by Lauren Tagliatela
Reply to Lauren Tagliatela
a Guest
1 year 3 months ago #639984
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
We offer that to our residence and have for the last couple of months but we’ve had no takers. It’s not very popular at my community.
1 year 3 months ago #639985
by Liz Clement
Replied by Liz Clement on topic Re: Are there any Flex users here? How has your experience been?
Lauren Tagliatela I use it at my property and for the most part it has been great. Yes they don’t have a phone number you can call if there is an issue, however, I’ve used it for nearly three years and I’ve had MAYBE 6 issues. It’s a great program that cuts down on delinquency. My best recommendation is to ADVERTISE IT EVERYWHERE. Social media, email blasts, door to door. Even discuss it upon move in. If talked about correctly, you can get a lot of residents to use it!
1 year 3 months ago #639985
by Liz Clement
Reply to Liz Clement
a Guest
1 year 3 months ago #639986
by a Guest
Replied by a Guest on topic Re: Are there any Flex users here? How has your experience been?
Horrible…more of a headache than it is worth
Moderators: Manh