Summer is nearly upon us, and many property managers experience a tenant turn-over in the summer related to college schedules. Some of the people moving in might even be renting an apartment for the first time. To ensure a good relationship with your new tenants, it’s a good idea to set expectations right away.

When your tenant moves in or signs the lease, let them know what types of repairs they’re responsible for and what type of repairs you want to fix. For example, you might be fine with your tenant changing a lightbulb, but would prefer they don’t fix a clogged sink. You should also walk through the apartment with them and make sure they know how everything in the apartment works. Show them the stove, microwave, dishwasher, and thermostat.

When it comes to rent policy, be clear from day one. Let them know when rent is due, when you consider it late, and when you take action as a result of non-payment. This will help you avoid confusion later.

Although personal relationships and conversations about these things are important, some property managers find it helpful to print out a new tenant handbook. This handy manual will tell renters what to do if their sink is backing up in the middle of the night.

Having clear policies that are clearly communicated is the key to good relationships with your tenants.